Solar100 uses five core verification standards to review participating solar companies: SEDA Certified, SSM Registered, Government Policy Compliant, O&M Support, and Free Quote and Consultation.
What Are the Solar100 5 Core Verification Standards?
Solar100 organises its participating solar company screening process around five core areas covering solar credentials, business identity, project compliance, after-sales support and customer consultation.
What Are the Five Solar100 Verification Standards?
Solar100 uses five core standards to organise the review of participating solar companies. Each standard covers a different part of the provider, project or customer-support process.
SEDA Certified
Relevant solar certification, provider-registration or credential information is considered during the review.
SSM Registered
The provider is expected to supply identifiable Malaysian business registration information.
Government Policy Compliant
The provider should understand and explain applicable solar project, application and documentation requirements.
O&M Support
Operations, maintenance, monitoring and after-sales arrangements are considered as part of the review.
Free Quote & Consultation
Users can make an initial enquiry without paying a Solar100 platform consultation fee.
Why Does Solar100 Use Five Verification Standards?
Comparing solar companies involves more than checking installation prices. Customers may also need to understand the company’s identity, solar capabilities, application process, maintenance arrangements, warranties and consultation terms.
Business Identification
Helps users identify the business that may issue the quotation, invoice and contract.
Solar Capability Review
Helps organise information relating to credentials, services and stated project experience.
Project Process Review
Considers whether the provider can explain relevant project, application and documentation requirements.
After-Sales Review
Helps users consider monitoring, maintenance, troubleshooting and warranty-support arrangements.
Quotation Comparison
Gives users an additional reference before comparing proposed system sizes, equipment and total project costs.
Not an Outcome Guarantee
The standards do not guarantee the outcome, performance or quality of every individual project.
SEDA Certified
This standard considers solar-related certification, credential or provider information supplied or made available by the participating company.
The applicable information may differ depending on the company’s role, team structure and project category.
Information considered may include:
- Relevant SEDA-related information
- Solar provider or personnel credentials
- Professional or technical certifications
- Residential solar capabilities
- Commercial solar capabilities
- Industrial solar capabilities
- Design and installation services
- Application and documentation services
- System monitoring capabilities
- Operations and maintenance services
- Battery services, where applicable
- Stated project experience
SSM Registered
This standard helps establish the identity of the participating business and the party that may be responsible for issuing quotations, invoices or contracts.
Business information that may be requested includes:
- Legal company or business name
- Trading name, where different
- SSM registration information
- Registered or operating address
- Company telephone number
- Company email address
- Authorised company representative
- Service locations
- Types of customers served
- Company profile
- Stated years of operation
- Branch information, where applicable
Business Identity
Helps users identify the company presenting the solar proposal and receiving payment.
Service Coverage
Helps users understand the areas and project categories stated as being served by the company.
Government Policy Compliant
This standard considers whether the provider can explain the policy, application and documentation requirements relevant to the solar projects it offers.
Areas that may be considered include:
- Initial project assessment
- Customer document requirements
- Application submission responsibilities
- Approval-related processes
- Technical documentation scope
- Connection requirements
- Commissioning processes
- Party responsible for applications
- Included application services
- Excluded application services
- Applicable application fees
- Ability to explain the current project process
O&M Support
Solar systems may require support after installation, especially when users encounter monitoring, equipment-performance, maintenance or warranty issues.
Providers may be asked to explain:
- System monitoring arrangements
- Problem-reporting channels
- Stated response arrangements
- System inspection services
- Preventive maintenance services
- Solar panel cleaning, where offered
- Inverter troubleshooting
- Warranty-claim assistance
- Equipment replacement processes
- Post-installation labour support
- Optional O&M packages
- Included support period
| Support Area | Information That May Be Reviewed | What Customers Should Confirm |
|---|---|---|
| Monitoring | Monitoring application access, alerts and technical assistance | Who monitors the system and who should be contacted when an alert appears? |
| Maintenance | Inspection, preventive maintenance and cleaning arrangements | Are these services included in the package or charged separately? |
| Warranty | Product, inverter, workmanship and warranty-support information | Who handles the claim, and which related costs are excluded? |
| Response | Available service channels and stated response arrangements | Are response channels and expected timelines stated in writing? |
| O&M Package | Available operations and maintenance scope | How long is support available, and what is not included? |
Free Quote & Consultation
This standard relates to the ability of users to submit an initial solar enquiry or request a quotation without paying a Solar100 platform consultation fee.
The initial enquiry may involve:
- Providing the property location
- Providing the electricity bill range
- Identifying the property type
- Providing basic roof information
- Explaining the project requirements
- Submitting electricity bills
- Providing roof photographs
- Holding an initial discussion
- Arranging a site visit, where needed
- Receiving an initial proposal or quotation
How Are the Five Standards Reviewed?
Participating solar providers may be asked to submit business, credential, service and support information for review.
- Information Submission The provider supplies relevant company, credential, project and customer-support information.
- Standards Review Solar100 organises the available information according to the five core verification standards.
- Additional Clarification Further answers or supporting documents may be requested when information is incomplete or unclear.
- Status Decision Verified Partner status may be displayed after the applicable screening requirements have been completed.
What Does Solar100 Verified Partner Status Mean?
Solar100 Verified Partner status indicates that a participating provider has completed the applicable Solar100 screening process based on the information reviewed.
Verified Status May Indicate
- The participating business can be identified
- Requested provider information has been submitted
- The five core standards have been considered
- Clarification has been provided where required
- Relevant service information can be displayed
- The provider participates in the Solar100 platform
Verified Status Does Not Mean
- Every employee has been individually approved
- Every subcontractor has been independently checked
- Every quotation has been approved by Solar100
- Every system design has been technically certified
- Every installation will produce the same result
- The provider will always offer the lowest price
What Should Customers Still Check Before Choosing a Provider?
The five standards provide an additional reference, but customers should still assess the proposed system, project scope, contract and payment terms.
- What is the legal company name issuing the quotation?
- Does the provider currently serve my location?
- Does it have experience with my type of property or project?
- Who will perform the technical assessment?
- Who will carry out the installation?
- Will any part of the work be subcontracted?
- Why was the proposed system capacity selected?
- What exact solar panel model is included?
- What exact inverter model is included?
- What electrical and installation work is included?
- What work, equipment or fees are excluded?
- Who provides the product and workmanship warranties?
- Who handles O&M support and warranty claims?
- What deposit and payment schedule are required?
- What is the expected project completion timeline?
Frequently Asked Questions
What are the five Solar100 verification standards?
The five standards are SEDA Certified, SSM Registered, Government Policy Compliant, O&M Support, and Free Quote & Consultation.
Is every solar company listed on Solar100 a Verified Partner?
Not necessarily. Verified Partner status should be displayed specifically on the applicable participating provider profile.
Does SEDA Certified mean every company employee is certified?
Not necessarily. The applicable credential may relate to a company, provider category, technical person or particular service scope. Customers should confirm the holder and scope of the credential.
Does Government Policy Compliant mean Solar100 approves applications?
No. Solar100 is not a government authority or utility responsible for approving solar applications. Actual approvals remain subject to the applicable project processes and responsible parties.
Does O&M Support mean all maintenance services are free?
No. The scope, period and cost of monitoring, inspections, maintenance, cleaning, troubleshooting and warranty support may differ between providers.
Does Free Quote & Consultation mean every service is free?
No. It refers to the initial enquiry without a Solar100 platform consultation fee. Providers may charge for site visits, specialist assessments, detailed designs or additional services.
Does Verified Partner status guarantee the lowest price?
No. Customers should compare system size, equipment specifications, project scope, warranties, support arrangements and the total quoted price.
Can Solar100 Verified Partner status be removed?
Yes. Status may be reviewed, updated, suspended or removed when company information changes, concerns require clarification or programme requirements are no longer met.
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