Domestic Inquiry Process: Steps, Roles & Documentation – Ensure Procedural Fairness, Reduce Industrial Court Risk | Malaysia HR & IR Training | CAYS Academy
Common Domestic Inquiry Failures (Pain Points) Best placed after the Introduction
Common domestic inquiry failures we see in Malaysia:
- Domestic inquiry procedures are skipped or handled informally
- Inquiry panel members are not impartial or are involved in the incident
- Roles of the Chairman, Prosecuting Officer, and Panel are unclear
- Charge sheets and notices are poorly drafted or legally weak
- Inquiry proceedings, evidence, and findings are inadequately documented
- Employees are not given a proper opportunity to be heard
🔹 Highlight Box 2: Industrial Court Consequences (Risk & Impact) Best placed before “Why Choose This Service” or CTA
Industrial Court consequences of a flawed domestic inquiry:
- Dismissals ruled procedurally unfair despite valid misconduct
- Reinstatement orders or substantial compensation awards
- Adverse Industrial Court findings due to procedural defects
- Loss of management credibility and employee trust
- Increased legal costs, time, and reputational damage
🔹 Highlight Box 3: What This Training Helps You Achieve (Value & Outcomes) Best placed under Key Features & Benefits
What this training enables your organization to do:
- Conduct domestic inquiries aligned with Malaysia Industrial Court expectations
- Apply procedural fairness and principles of natural justice correctly
- Assign clear, conflict-free roles to inquiry panel members
- Prepare strong charge sheets, notices, and inquiry records
- Defend disciplinary decisions with confidence and credibility
- Reduce wrongful dismissal claims and industrial relations disputes
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