For SASAR (Self-Accountability, Self-Advancement and Self-Regulation). SASAR is based on the 10MUST (Malaysia’s Unique Secrets of Tourism) and and is acknowledged by Tourism Malaysia.
| # | Trainer Name | Courses Authorized | Reg. Date | Schedule Selection |
|---|---|---|---|---|
| 1 |
Saiful Farhan Bin Mashor
|
1. Customer Service Excellence: Handling complaints, communication, and guest satisfaction. 2. Hospitality Management: Leadership & Management and working effectively within a hospitality setting 3. Intercultural Competence: Cultural sensitivity and effectively dealing with international travelers. | 10 Nov 2025 [Profile] | KL251205am |
| 2 |
Prabagaran A/L Muniandy
|
1. Defensive Driving for Tourist Bus Operator 2. Behavior Based Safety for Bus Operator and related personals 3. Safety, Health Security and Emergency Management / Basic First Aid Management | 14 Nov 2025 [Profile] | KL251205am |
| 3 |
Sugunasingam Ratanasamy
|
1. Cultural Harmony in Tourism: Serving the World with Malaysia Pride 2. Tourism Ambassadors of Malaysia: Frontlines with a Global Mindset 3. Malaysia Smiles: Delivering World-Class Guest Experience 2026 | 15 Nov 2025 [Profile] | KL251205pm |
| 4 |
J. Jully A/P Joseph Gomez
|
1. Excellence in Tourist Communication & Cross-Cultural Service Delivery 2. Professional Housekeeping Management: Guest Safety, Hygiene Excellence & Service Quality Mindset 3. Professional Tourism Safety & Emergency Preparedness: Ensuring Guest Safety Excellence | 17 Nov 2025 [Profile] | KL251203am |
| 5 |
Simon Mok Jee Chin
|
1. Mesra Visit Malaysia 2026 for Tour Guides 2. Accreditation of Excellents for Malaysia Tour Guides 3. Technology Aids for Tourism Industry | 19 Nov 2025 [Profile] | PEN251217am |
| 6 |
Harvinder Kaur A/P Lakhbeer Singh
|
1. Introduction to Medical Emergencies in Tourism 2. Crisis Response & Service Recovery for Healthcare Tourism 3. Advanced Defensive Driving & Tourist Passenger Safety Program | 24 Nov 2025 [Profile] | KL251204pm |
| 7 |
Farha Binti Uzaimi
|
1. Storytelling & Interpretation Skills for Guides and Tourism Ambassadors 2. Safety Awareness & Crisis Response for Tourism Service Teams 3. Emotional Intelligence for Frontline Tourism Professionals: Elevating Visitor Engagement | 27 Nov 2025 [Profile] | KL251203am |
| 8 |
Mandy Sam Sook May
|
1. Experience Selling for Frontliners 2. Designing Memorable Tourist Journeys Through Storytelling 3. Handling Difficult Tourists with Emotional Intelligence & Communication Mastery | 28 Nov 2025 [Profile] | KL251204pm |
| 9 |
H Hartini Binti Hamid
|
1. Housekeeping Best Practices 2. Housekeeping Leadership Supervisory Skills 3. Guest Interaction and Customer Service | 30 Nov 2025 [Profile] | KL251205am |
| 10 |
Poobalan A/L Tana Shingam
|
1. Delivering 5-Star Hospitality: Malaysian Standards with Global Appeal 2. Tourism That Tells A Story: Branding Sarawak & Beyond 3. Model Ambassadors for Malaysia: Training for Tourism Icons | 9 Dec 2025 [Profile] | KL260105am |
| 11 |
Mohd Asnawi Bin Mohd Yusof
|
1. Tourism Hospitality Mastery: Communication, Service & Professional Image for Frontliners 2. Digital Tourism Branding: Social Media Content, Visual Storytelling & Online Engagement 3. Tourism Crisis Communication: Handling Difficult Situations with Tourists | 12 Dec 2025 [Profile] | KL260105am |
| 12 |
Lai Ven Shunn
|
1. Contemporary Kitchen Technology 2. Malaysian Heritage Culinary 3. Plant based cuisine | 16 Dec 2025 [Profile] | KL260105am |
| 13 |
Yong Song Sheng
|
1. Emotional intelligence for frontline tourism professionals 2. Leading well under pressure: Mental Health-Oriented Leadership for Tourism Professionals 3. Handling complaints without burning out | 23 Dec 2025 [Profile] | KL260105am |
| 14 |
Rebeqah Dominic Abraham
|
1. Communicate Beyond Words: Vitality in Hospitality 2. English for Hospitality and Tourism 3. Anti-Bribery and Fraud: Ethical Ambassadors of Malaysian Hospitality | 29 Dec 2025 [Profile] | KL260105am |
| 15 |
Navinkumar A/L G.Kunarathinam
|
1. Professional Communication & Cultural Intelligence for Global Tourists 2. Crisis-Ready Tourism Operations: Safety, Reputation & Recovery Management 3. Designing Memorable Tourist Experiences Through Service Innovation | 30 Dec 2025 [Profile] | KL260105am |
| 16 |
Lee Hei Tin
|
1. The Hospitality Service Excellence Trilogy 2. The OKR Method for Operational Excellence in Hospitality 3. Inclusive Communication & Customer Experience | 2 Jan 2026 [Profile] | KL260105am |
| 17 |
M Devaaki A/P Marimutthu
|
1. Tourismpreneur Malaysian: Building Careers & Business in the Tourism Industry. 2. From Local to Global: Malaysia Tourism Entrepreneurship Training 3. Young Tourism Leaders Program: Promoting Malaysia's Culture & Experiences | 4 Jan 2026 [Profile] | KL260105am |
| 14 |
Trainer Name
|
1. Topic 1 2. Topic 2 3. Topic 3 | Coming Soon | Coming Soon |
Malaysia
