Consumer Protection (Electronic Trade Transactions) Regulations 2012 (ETTR 2012)
Purpose:
To regulate online sellers and ensure transparency in electronic trade transactions.
Key Highlights:
Online sellers must clearly display:
• Business name
• Registration number (if applicable)
• Contact information
• Product descriptions
• Full price (including additional charges)
• Terms and conditions, refund policies
• Delivery timelines
• Payment methods
Other requirements include:
• Providing a proper acknowledgment for every order.
• Maintaining transaction records for at least 2 years.
• Prohibiting online fraud and misleading information.
Why it matters for businesses:
Compliance builds trust and credibility, reduces risks of disputes, and avoids penalties by enforcement agencies.
《2012年消费者保护（电子交易）条例》（Consumer Protection (Electronic Trade Transactions) Regulations 2012，ETTR 2012）
目的：
规范线上卖家的经营行为，确保电子交易过程透明、公平。
重点内容：
线上卖家必须清楚展示以下信息：
- 商业名称
- 公司注册号码（如适用）
- 联系方式
- 商品描述
- 商品价格（包括所有额外收费）
- 条款与细则、退款政策
- 运输/送货时间
- 可接受的付款方式
其他规定包括：
- 必须对每一笔订单提供正式的订单确认。
- 线上交易记录必须保存至少 2 年。
- 禁止网络诈骗及误导性信息。
对企业的重要性：
遵守条例可提升信任度与专业度，减少纠纷风险，并避免执法机构的罚款与处罚。
Based in Kuala Lumpur, Malaysia, DSA & KW FONG offers one-stop corporate services for both local and international clients, making business registration to operations seamless. We provide strong support to help entrepreneurs thrive in the dynamic market.
Posted by DSA Corporate Secretarial Services Sdn Bhd on 10 Dec 25
Malaysia
