Dear Valued Customers,
To ensure every customer enjoys a safe and secure shopping experience, Queens Floor hereby issues the following Official Purchase Policy:
1) Strictly Prohibited:
Any private transactions or payments made to personal or non-official accounts (including cash or direct transfers) are strictly prohibited.
2) Please note:
Queens Floor will not be held responsible for any issues arising from unofficial or private transactions, including but not limited to:
1) Product quality assurance
2) Installation and warranty services
3) After-sales support
4) Any fraud or disputes
Customers shall bear all risks themselves.
3) How to Protect Your Order?
1) Ensure you receive an official sales order and invoice from Queens Floor.
2) Ensure you receive an official receipt & e-invoice via WhatsApp / email.
3) All payments must be made only to Queens Floor’s official company account.
(You may verify via www.queensfloor.com → Contact Us).
Official Customer Service Contact
If you have any questions, please contact us only through the official channels below:
- Customer Service Hotline: 012-9081329 / 03-77720520
- Official WhatsApp: 012-9081329
- Customer Support Email: [email protected]
Thank you for your cooperation and support. Together, let us maintain a transparent, safe, and trustworthy shopping environment.
Malaysia
