CONFLICT RESOLUTION SKILLS FOR HR PROFESSIONALS

Common workplace conflict challenges we observe:

• Employee conflicts are handled informally or too late
• HR lacks a structured approach to resolve disputes
• Difficult conversations are avoided or poorly managed
• Minor disagreements escalate into formal grievances
• Managers rely on HR without basic conflict management skills

What participants will gain from this training:

• Structured frameworks to analyse and resolve workplace conflicts
• Practical mediation and negotiation techniques for HR
• Confidence to manage sensitive and emotional conversations
• Skills to prevent conflict escalation and employee grievances
• Improved trust and fairness in employee relations

This training is ideal for:

• HR Managers, HR Executives, and HR Business Partners
• Employee Relations and Industrial Relations officers
• People & Culture professionals
• Line managers and supervisors handling people issues
• Organizations seeking stronger workplace harmony

Training structure and delivery:

• 1-day interactive workshop (customizable)
• On-site, live online, or hybrid delivery across Malaysia
• Hands-on role-plays, case studies, and group discussions
• Includes practical tools, templates, and action plans
• Certificate of Completion provided to participants

Why organizations choose CAYS Academy:

• HR-focused conflict resolution expertise
• Practical, skills-based learning with real workplace scenarios
• Malaysia workplace and cultural relevance
• Immediate application with ready-to-use tools
• Trusted training partner for HR capability building

Take action to strengthen your HR capability:

• Resolve conflicts early and professionally
• Reduce grievances, tension, and escalation
• Build stronger employee relationships and trust
• Contact CAYS Academy to schedule your training