Many homeowners only ask "What is the ROI?" when installing solar, ignoring a harsh reality: Installation takes 2 days, but maintenance lasts for 25 years.
The market is flooded with "fly-by-night" installers who offer ultra-low prices, collect payment, and disappear. Two years later, when your inverter shows a red light, you call them only to find the number is disconnected. This is what we call becoming a "Solar Orphan."
Today, Solar100 shares the 3 key indicators of "Reliable Support" you must verify before signing any contract.
1. The Golden 48-Hour Response Rule
Every day your solar system is down, you are losing money on electricity bills. A reliable company commits to a preliminary diagnosis within 24-48 hours of a fault report.
- • Red Flag: WhatsApp messages are "blue-ticked" with no reply, or customer service keeps saying "we are arranging it" for weeks.
- • Solar100 Choice: We prioritize installers with dedicated local customer support teams to ensure your SOS is answered instantly.
2. Proactive Monitoring vs. Reactive Repair
Good after-sales service doesn't wait for you to report a problem; they know about it before you do.
"Through smart app remote monitoring, professional installers can see real-time generation anomalies. If a panel is covered by bird droppings causing efficiency drops, they will proactively remind you to clean it."
This Proactive O&M is key to extending system life, whereas budget installers often leave homeowners in the dark to save costs.
3. Why "Local Teams" Matter
Why do we insist on matching you with "Local" installers?
If your home is in Johor, but the installer is in KL:
- • They will struggle to send a team just for a small faulty part (logistics cost is too high).
- • They will likely wait to compile multiple repair jobs in your area before coming down, leaving your system broken for weeks.
Solar100's Promise: Peace of Mind Buying
Don't save RM2,000 today only to live in anxiety for the next 20 years. Every partner matched through Solar100 must prove they have the financial stability and after-sales infrastructure to support you long-term.
Because we know that good service truly begins only after the installation is complete.
🤝 Looking for "Worry-Free" Solar?
Match with Experts who have Local Support Teams
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