PERFORMANCE APPRAISAL & KPI SETTING FOR NON HR MANAGERS

Why performance appraisal and KPI setting often fail

The Performance Appraisal & KPI Setting for Non-HR Managers training is a practical and structured programme designed to help managers in Malaysia set meaningful KPIs, conduct fair and effective performance appraisals, and manage performance confidently without relying solely on HR.

Many managers struggle with unclear KPIs, subjective appraisals, uncomfortable performance conversations, and inconsistent ratings. Poorly managed appraisal systems lead to disengagement, disputes, low morale, and weak performance accountability.

This training equips non-HR managers with the skills, tools, and frameworks needed to plan KPIs, evaluate performance objectively, and conduct appraisal discussions that motivate employees and drive results.

What managers will learn and apply

• Understanding Performance Management Fundamentals
  Learn how performance appraisal fits into overall performance management and business goals.
• Effective KPI & Objective Setting
  Develop clear, measurable, and achievable KPIs aligned with departmental and organisational objectives.
• SMART Goals & Performance Indicators
  Apply SMART and outcome-based KPI techniques to avoid vague or unrealistic targets.
• Conducting Fair & Objective Performance Appraisals
  Learn how to assess performance consistently, minimise bias, and document evaluations properly.
• Managing Difficult Appraisal Conversations
  Handle underperformance, low ratings, and employee reactions professionally and confidently.
• Linking Performance to Development & Rewards
  Connect appraisal outcomes to development plans, promotions, and performance improvement actions.

Who should attend this training

• Non-HR Managers & Supervisors
• Team Leaders & Department Heads
• Operations, Sales & Technical Managers
• Newly Promoted Managers
• Business Owners & Senior Executives

Industries Served

• Corporate & Professional Services
• Manufacturing & Engineering
• Banking & Financial Services
• Retail, Sales & Distribution
• IT & Technology
• Healthcare & Education
• Government & GLCs

Training structure and delivery

• Training Duration: 1 Day or 2 Days (customisable)
• Delivery Mode: On-site (Malaysia), Online Live, or Hybrid
• Training Format: Workshops, KPI exercises, role plays, case studies
• Group Size: Corporate in-house or public programmes
• Materials Provided: KPI templates, appraisal forms, performance tools
• Certification: Certificate of Completion
• Language: English / Bahasa Malaysia (bilingual delivery available)

What makes this programme effective

• Designed for Non-HR Managers
  Simple, practical, and relevant without HR jargon.
• Hands-On KPI & Appraisal Practice
  Managers work on real KPIs and appraisal scenarios during the training.
• Objective & Defensible Appraisal Approach
  Reduces bias, disputes, and employee dissatisfaction.
• Malaysia Workplace Context
  Aligned with local organisational practices and employment considerations.
• Improved Accountability & Performance Outcomes
  Organisations report clearer expectations and stronger performance culture.

• Is this training suitable for managers without HR background?
  Yes. It is specifically designed for non-HR managers and supervisors.
• Does this training cover KPI setting from scratch?
  Yes. Participants learn how to develop KPIs aligned to roles and objectives.
• Will this help reduce appraisal disputes?
  Yes. Objective KPIs and structured appraisals reduce misunderstandings and conflicts.
• Can the training be customised to our appraisal system?
  Absolutely. Content can be aligned with your existing appraisal forms and processes.
• Does this include managing poor performance?
  Yes. Managers learn how to address underperformance professionally and constructively.

Turn performance reviews into performance improvement

Stop vague KPIs and uncomfortable appraisal conversations. Equip your managers with the skills to set clear expectations, evaluate performance fairly, and drive results.

• Contact CAYS Academy to book this training
• Enquire now for corporate in-house or public programmes
• Limited slots available – build a stronger performance culture today