Impactful Communication in the Workplace

Introduction

Are your team facing challenges in having productive results due to the breakdown in communication? Are your team aware of the underlying needs of human behaviour, which very frequent is the reason of relationship breakdown.

In the new era of the fast-paced society, many people do not have the patience, time, and clarity in getting the message across and causing many miscommunications, strain in relationships and eventually unproductive results in the organization.

In this workshop, we will go into the psychology of human being, understanding why people behave the way they behave, and how to use what they “wish” to listen, to create a strong bonding with them. Often what they “wish” to listen would not appear in the communication on the surface, but it needs high awareness to know what do they really want. Fret not, it will be covered in this course.

We will be talking about how to influence others in communication, to achieve a win-win situation, using the 4R framework.

Lastly, the most crucial part is the way to handle conflict in a professional, and more composed manner. We would not be able to resolve a conflict effectively if we do not understand how the Image of our Mind works. With this knowledge and awareness, itself, is already a big step into a healthy relationship, not only in the workplace, but also back home. Having a healthy and empowering relationships are key to life happiness.

Come join us in the fun, interactive, eye-opening session, to make us a more attractive and influential person, not only in the workplace, but also in our personal lives.

Learning Outcomes / Benefits

• Understand different personality and their respective preferences in communication
• Apply techniques in meeting the needs of others
• Apply the 4R framework in becoming more influential and impactful
• Have effective mindset during a conflict

Key Content

• [Exercise + Theory] What are different type of personalities and their preferences
  • Aggressive
  • Flamboyant
  • Friendly
  • Detailed
• [Discussion] What are the preferences of each type and what are the method to communicate with them more effectively
  • Words to use
  • Words to avoid

• [Theory] Reason of misunderstanding in communication
  • Mapping The Image of The Mind – The Ultimate strategy to reduce miscommunication
  • Extracting the Image of The Mind from the other parties
• [Game + Debrief] Game: Advancing The Airport Construction
  • How images play a crucial role in communication, from the perspective of NLP.
  • The importance of respecting Diversity – Respecting different beliefs
• [Theory + Reflection] How perspectives are formed due to our senses
  • The reason why we need to listen to other perspectives to build trust
  • Understanding how our filters are formed
  • Understanding how our judgement is unfair to others

• [Theory + Reflection] What do people want psychologically in communication
  • Love & Connection
  • Significance
  • Certainties
  • Uncertainties
  • Growth
  • Contribution
• [Discussion + Reflection] How to speak to meet the Emotional Needs of others
  • Tone is our branding
  • Speak to the Emotion first, not logic

• [Activity] Listening Skills
  • Understand first, prove myself later
  • What is the perspective I do not understand that caused this miscommunication
  • Hearing is knowing what is said; Listening is knowing what is unsaid
• [Discussion] How to implement in the workplace
• [Activity] The Power of Ignorance
  • The emotion that arises due to ignorance
  • Why inclusion is important to build a strong community
• [Reflection] Where am I fall into the trap of ignorance and what can I do

• [Activity] How Intention is powerful
• [Theory] Method to set Positive Intention in each conversation
  • To understand or to prove
  • To support or to criticize
  • To find solution or to blame
• [Reflection] Where can I take note of my EGO intention in conversation
  • What is EGO
  • How EGO destroys relationships

• [Theory] Basic knowledge of body language
  • Gestures
  • Tonality
  • Facial Expression
  • Posture
• [Discussion] How can we be more aware of own, and others’ body language in communication

• [Theory + Group Presentation] Influence others by applying
  • Empathetic Listening: Understand what others really want (what we hear, and what we do not hear)
  • Concise technique through 4R framework: Reality + Results + Recommendation + Respect

• [Theory] Ways to handle own emotion and intense emotion of others
  • STOP conversation when we are triggered emotionally
  • Allowing emotions to flow in a healthy way, without suppressing
• [Theory] Ways to handle “difficult” people
  • Finding the unmet needs of the “difficult” people
• [Group Discussion] How to create a positive communication culture in the workplace

Target Audience

This program is ideal for professionals who want to improve their communication and build stronger relationships, including leaders and managers, cross-department staff, customer-facing employees, and anyone looking to gain more confidence, clarity, and empathy in the way they connect with others.

Methodology

Interactive, and practical activities such as combining group discussions, role plays, games, and real workplace scenarios to help participants gain insights, practice new techniques, and apply impactful communication skills with confidence.