Communicating Effectively For GBS

Introduction

“The single biggest problem in communication is the illusion that it has taken place.” — George Bernard Shaw

In GBS and corporate environments, technical expertise is not enough — leaders must communicate with clarity, confidence, and influence to drive business impact. Poor communication creates barriers, misunderstandings, and missed opportunities that can stall performance and erode trust.

This program equips participants with practical strategies to sharpen clarity, adapt messages to diverse audiences, and manage conversations effectively, even in challenging situations. Through hands-on practice, role plays, and self-assessments, participants will develop communication capabilities that inspire confidence and strengthen stakeholder engagement.

Learning Outcomes / Benefits

After this training workshop, participants will be able to:

• Recognize and overcome common communication barriers in daily interactions.
• Deliver messages with clarity and precision tailored to audience needs.
• Apply active listening and interpersonal techniques to build stronger connections.
• Confidently manage stakeholder communications, including high-stakes presentations.
• Handle unexpected questions or challenges with composure and professionalism.

Key Content

Module 1: Importance Of Effective Communications

• Definition and importance of effective communications
• Common barriers to effective communications
• What does good communications look like?
• Activity: Self-Assessment on “Communications Effectiveness”

Module 2: Clarity And Precision In Communication

• Delivering clear & concise communication
• Identifying audience needs & expectations
• Customizing communication styles for different audiences
• Activity: Practical Communication Mapping

Module 3: Effective Listening And Interpersonal Communications

• Hearing vs Active Listening
• Non-Verbal Communication Cues
• Managing difficult conversations
• Activity: Scenario Role Plays

Module 4: Communicating With Stakeholders

• Best practices for presenting to stakeholders
• Managing engagement & logistics (including virtual presentation)
• Managing the unexpected during presentations including watchouts
• Activity: Executive Presentations <Special Topic>

Target Audience

Analyst, Senior Analyst and Team Leaders requiring strong communication skills.

Methodology

Interactive lectures, presentations, discussions & case studies.