Transformative Leaders: Balancing People & Results

Introduction

NO SHORTCUTS! IT IS TOP PERFORMANCE LEADERSHIP. What makes a truly exceptional leader? It is a question to think deeply about. This course aims to present you with the practical, fail-proof tools that will help you to fine-tune your leadership skills, solidify respect among your existing and the next generation workforce, and ensure the continuous improvement for your company’s lasting success.

Learning Outcomes

• Creating value by focusing only on the things that matter most to deliver top performance which is sustainable.
• Setting value-driven goals and communicating them relentlessly to transfer teams into top performance teams.
• Facing conflict, adversity, and ambiguity with decisiveness and confidence to create an environment where your people can thrive.
• Selecting and developing your workforce: making them accountable and empowering them to do their best.
• Possessing the know-how that underpins top performance leadership.

Key Content

Module 1: Strong leadership is timeless

• Turning Leadership on its Head
  • Creating the top performance environment
  • What it takes to be a top performance leader
• Leadership Capability Vs. Business Acumen
  • 6 Principles: Deliver Value, Master Ambiguity, Drive Accountability, Build Resilience, Resolve Conflict, Make Great Decisions
• Exercise: Where Are You Now? Getting to the Real Issues
• Activity: The Leadership Identikit – To explore perceived differences leadership and management; Explore the relationship between leadership and management.

Module 2: Define – design – deliver top performance

• Define: What? Why? When?
  • Create visions that work
  • Distinguish your outputs, outcomes and impacts
  • Measure performance: KPIs and CPIs
• Design: How? Who?
  • Set outcome, output and input goals
  • Understand how to manage performance tensions
    • Current vs future and Internal vs external
• Deliver: What? How?
  • What is to regulate performance?
  • How to balance effectiveness and efficiency?
• Practice exercises
• Role modelling activity

Module 3: Handle conflict without getting mad

• Conflict Aversion Holds You Back
  • How can conflicts derail you?
    • Difficult conversations
    • In building a top-performing team
    • Negotiating
    • Decision-making
• Crucial behaviours that drive trust
  • Openness and transparency
  • Consistency
  • Truth
  • Fallibility
  • Provide air cover for your people (having your people’s backs)
• Deliver feedback competently
  • 6 key elements in good feedback
    • Clarity
    • Balance
    • Tangibility
    • Communicate specifically (criticality)
    • Accountability
    • Support
• Conflict in negotiations
  • Be aware of your temperament
    • What are your ‘hot’ buttons?
  • Reframe your emotions – ‘Freeze!’ Ask…
    • Why is this important?
    • Why they think this would be acceptable?
    • Why are they behaving this way?
• Exercise: Assess your ability to comfortably handle conflict in any situation.
• Activity: Island of Opportunity – Skills and behaviours tested: negotiation skills, communication, leadership, teamwork and resolving conflict thru collaboration and problem-solving.

Module 4: Setting the tone – pace – standard (connecting the dots)

• How do I set the tone, pace, the standards at my workplace?
  • Challenge
  • Coach
  • Confront
• Coaching and mentoring
  • What is coaching and what is mentoring
  • Interpersonal communication skills
    • The emotionally intelligent leader
  • Explore a 4-step coaching model
  • The benefits/consequences matrix
    • Tool coaches use to help gain buy-in for change from employees
• Type of cues for your people to focus on what is important
  • Focus on what you want – put in the effort and drive it

Methodology

• Practical straightforward modular training to meet participants learning needs.
• Reinforce concepts and practices thru shared real work experiences, exploratory discussions, practice exercises and situational activity-based learning.