Management Skills for Workplace Effectiveness

Introduction

This 2-day program is designed to equip managers, supervisors, and team leaders with the essential skills required to manage people, tasks, and performance effectively. Participants will learn the foundations of planning, organising, leading, and controlling, while developing practical abilities in communication, delegation, motivation, conflict resolution, and performance management. Through case studies, role plays, and interactive group activities, participants will gain both the mindset and the tools to become more confident and effective managers.

Learning Outcomes / Benefits

By the end of this course, participants will be able to:

• Apply key management functions to achieve team and organisational goals
• Communicate effectively with team members and stakeholders
• Delegate tasks and responsibilities with confidence and accountability
• Motivate and engage employees for higher performance
• Handle workplace conflicts and manage team dynamics effectively

Key Content

Module 1: Foundations of Management

• Role and responsibilities of managers
• Core management functions (Planning, Organising, Leading, Controlling)

Module 2: Communication Skills for Managers

• Communicating expectations clearly
• Active listening and giving constructive feedback
• Building trust and rapport with teams

Module 3: Delegation and Time Management

• Why managers fail to delegate
• Steps to effective delegation
• Prioritisation tools for productivity

Module 4: Motivation and Employee Engagement

• Understanding what drives employees
• Applying motivation theories in practice
• Creating an environment for engagement and performance

Module 5: Conflict Resolution and Team Dynamics

• Identifying causes of workplace conflict
• Techniques for managing and resolving conflicts
• Managing diverse and multi-generational teams

Module 6: Performance Management Skills

• Setting SMART goals and KPIs
• Monitoring and evaluating performance
• Coaching and mentoring for improvement

Module 7: Problem-Solving and Decision-Making for Managers

• Structured frameworks for decision-making
• Balancing short-term and long-term solutions
• Encouraging team-based problem solving

Module 8: Action Planning and Leadership Growth

• Self-reflection on current management style
• Building a personal improvement plan
• Commitment to continuous learning as a manager

Target Audience

New and existing managers, supervisors, team leaders, and executives preparing for managerial roles.

Methodology

• Interactive Lectures & Discussions
• Group Work and Case Studies
• Role Plays (Managerial Scenarios)
• Problem-Solving Simulations
• Peer & Facilitator Feedback
• Action Planning Workshop