Competency / Behavioural Interviewing Skills (CBI/BBI)

Introduction

Before carrying out an interview, it is crucial for the hiring manager or interviewer to know clearly the competencies required for the position. By matching the required competencies to the candidate’s character, the chances of getting the right hire will increase. Observing the character of a candidate and using the right questions will also help narrow down the screening process. This course will equip participants with the knowledge and skills of carrying out a behavioural-based interview.

Learning Outcomes / Benefits

• Explain what competencies are and the types of competencies
• Plan properly for an interview
• Apply the STAR technique in carrying out a behavioural interview
• List the four different profiling of candidates and their predictable behaviours

Key Content

Module 1: Introduction

• The evolution of job interview
• Types of job interview
• Understanding competencies
• The validation pyramid of CBI

Module 2: Reading & Screening Resumes

• Activity: Reading & analysing resume
• Explicit content in resume
• Implicit content in resume

Module 3: Observing Behaviours

• Group discussion: Spotting observable behaviours
• Self-assessment: My DISC profile
• The four DISC profiles & characters
• Predicting a candidate’s profile through behaviours
• Usage of personality profiling in recruitment

Module 4: Asking CBI Questions

• Game: Asking the right question
• Category of questions
• Types of questions
• Scaling technique in asking questions
• Basis in designing CBI questions
• Group activity: Crafting CBI questions
• Attentive listening – listening to the three components of communication
• STAR interview technique
• Role play: STAR interview technique

Module 5: Testing the Candidate’s Competencies

• Group brainstorm: Possible job-relevant test for candidates
• Tips in crafting test for candidates

Module 6: Effective Background Check

• Common background check questions
• Tips & ethics in conducting background check

Module 7: Best Practices of Interview for Interviewers

• DON’Ts in interview (for interviewer)
• Best practices in recruitment

Module 8: Closing

• My 3 Commitment – Putting it into implementation

Target Audience

This course is intended for recruitment team, heads of department (HODs) and any employee who has a hiring portfolio.

Methodology

The course will be conducted in an interactive learning mode in order to encourage active learning among the participants. Methods of training include group discussions, slide presentations, role play, assessments, games and opportunities for self-reflection and action planning.