The High Impact Coach: Elevating Performance & People

Introduction

This comprehensive two-day workshop is designed to transform supervisors into high-impact coaches who elevate both people and performance. You will master foundational coaching habits, including empathy and trust-building, before applying practical frameworks like SMART goals and the GROW model to guide your team's success. Learn to deliver constructive feedback with finesse and confidently navigate difficult conversations to address performance gaps.

"A coach is someone who can give correction without causing resentment," said John Wooden. By the end of this program, you will possess the skills to do just that, creating a supportive, high-performing team.

Learning Outcomes / Benefits

By the end of this course, participants will be able to:

• Apply foundational coaching and mentoring habits, including active listening, empathy, and trust-building, to foster supportive relationships within the organization.
• Formulate clear, measurable, and actionable SMART goals for individual and team performance.
• Utilize the GROW model and the BURGER feedback framework to effectively guide coaching conversations and deliver constructive feedback.

Key Content

Module 1: Habits of a Good Mentor and Coach

This module explores the foundational behaviors and mindsets that define effective coaching mentoring relationships.

• The Role of a Mentor vs Coach
• Importance Psychological Safety
• Building Trust and Rapport
• Providing Support and Encouragement

Module 2: The GPS for Performance

This module focuses on the practical application of the SMART goal-setting framework to drive clear, measurable, and achievable objectives.

• Understanding SMART Principles
• Translating Work Metrics into SMART Goals
• Collaborative Goal Setting

Module 3: The Coaching Conversation

This module introduces the GROW model as a structured framework for guiding coaching conversations and facilitating problem-solving.

• Defining the Desired Outcome
• Exploring the Current Situation
• Brainstorming Possibilities
• Committing to Action

Module 4: Feedback with Finesse

This module provides a practical, easy-to-remember framework for delivering feedback that is both supportive and effective.

• Understanding the BURGER Model
• Delivering Feedback with Impact
• Receiving Feedback and Feedforward

Module 5: The Courageous Conversation

This module equips participants with the mindset and tools to confidently and effectively handle difficult and high-stakes conversations.

• Understanding the Anatomy of a Difficult Conversation
• Navigating Conflict and De-escalating Tension
• Addressing Performance Gaps with Clarity

Target Audience

Suitable for supervisors, managers, team leaders, HR professionals, and anyone looking to strengthen their coaching and leadership skills.

Methodology

Training will be conducted in the form of interactive lectures, case study discussions and simulated real-life role-playing activities.