Behavioral Interviewing Techniques

Introduction

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This workshop will give you the skills and tools to hire successful candidates.

Learning Outcomes / Benefits

• Develop a fair and consistent interviewing process for selecting employees.
• Use traditional, behavioral, achievement oriented, holistic, and situational (critical incident) interview questions.
• Enhance communication skills that are essential for a skilled interviewer.
• Effectively interview difficult applicants.

Key Content

Module 1: Overview Of The Interviewing Process

• Exploratory discussion and sharing on the history of the interviewing process, including Alfred Binet’s ideas, stress interviewing, and structured interviewing.

Module 2: Interviewing Barriers And Techniques

• Non-verbal communication
• Types of questions
• Case study
• Traditional vs behavior interviews
• How behavioral interviewing differs from traditional interviewing
• The critical incident techniques
• Techniques that interviewers can use to keep things moving

Module 3: Listening For Answers

• Listening well
• Commit to change

Module 4: Difficult Applicants

• To role play one of four difficult applicants in a mock interview
• Ways to get the information they’re looking for out of these applicants

Module 5: Scoring Responses

• How to use performance-based rating scales

Target Audience

All personnel involved in handling Recruitment & Selection.

Methodology

This interactive training will maximize understanding and learning through exploratory discussion and presentation, case studies, reflective activity, role play, and practical exercises.