Have The Right Frequency - Mindset & Attitude Check

Introduction

Performance of individuals is often linked to attitude. Address the attitude and you address the issues. This program is designed to explore the change in mindset, attitude, and how we choose to align ourselves to improve situations in the workplace.

Course Objectives

Upon completion of this program, participants should be able to:

• Understand and manage performance
• Learn a model for performance improvement for maximum effectiveness
• Apply tools and techniques for greater efficiency
• Plan and prepare for success
• Develop a personal success plan

Key Content

Module 1: Understanding the Mindset & Attitude Needed

• The mindset and attitude of a service professional
• Affirmation of why communication is important

Module 2: The Mindset & Attitude Guru

• The 4 levels of great mindset
• The 10 rules of great attitude
• The guru at work

Module 3: The Acceptance of Greatness (Emotional Journey)

• Do you want to be a number or the leader of the pack?
• Journey of 1000 miles
• The commitment walk

Module 4: The Positive Way (Focus on Attitude Change)

• The right attitude  why we care
• Change from within
• The true way to freedom and acceptance

Module 5: A Reflection of Service (Focus on Evaluation)

• Feedback & review system
• The 3 dynamics of self-reflection
• Moving forward and goal setting for success

Module 6: The B.R.A.V.E Values Revisited

• Linking values for a positive approach
• Tuning and matching mindset and attitude of a great communicator