Leadership Communication & People Management

Introduction

Communication is the most important skill at workplace but it's often one of the skills lacking in people. Today's working environment is a challenge for all generations to communicate effectively. This is a great challenge for leaders at the workplace to effectively communicate with their followers.

Course Objectives

Upon completion of this program, participants should be able to:

• Develop understanding towards effective communication
• Become competent in communicating with self and others
• Gain and use power and influence positively
• Identify motivation factors of employees at workplace
• Build stronger relationships and trust

Key Content

Module 1: Effective Communication Principles

• Introduction to communication model
• The channels and principles in communication
• NLP communication model

Module 2: DISC in Managing People

• The patterns of people
• Reading DISC language
• Team DISC
• Meta program (human pattern)

Module 3: EQ High Performing Model

• Leadership vital signs
• Team vital signs
• EQ vital signs

Module 4: Motivating People

• Know your people and generation at work
• Handling difficult people
• Motivational analysis

Module 5: Moving Forward Plan

• Personal action plan
• Team action plan
• Organizational action plan