WORKPLACE MISCONDUCT: MASTERING EFFECTIVE DOMESTIC INQUIRIES

Why effective domestic inquiries are critical

Workplace Misconduct: Mastering Effective Domestic Inquiries training is a practical and legally grounded programme designed to help organisations in Malaysia handle employee misconduct cases fairly, consistently, and in compliance with employment laws.

Many employers face serious risks due to poorly handled disciplinary actions, such as lack of due process, insufficient evidence, biased inquiry panels, or improper documentation. These mistakes often result in Industrial Court disputes, reinstatement orders, or costly compensation.

This training equips HR professionals, managers, and inquiry panel members with the knowledge, structure, and confidence to conduct domestic inquiries correctly, ensuring procedural fairness while protecting organisational interests.

Key competencies developed in this training

• Understanding Workplace Misconduct
  Identify types of misconduct, seriousness levels, and appropriate disciplinary actions.
• Domestic Inquiry Legal Framework
  Understand principles of natural justice, due process, and Industrial Court expectations.
• Step-by-Step Domestic Inquiry Process
  Learn proper procedures from investigation to decision-making.
• Roles & Responsibilities of Inquiry Panel
  Clarify the duties of chairperson, panel members, presenting officer, and witnesses.
• Evidence Handling & Documentation
  Manage evidence, witness statements, and records professionally and defensibly.
• Decision-Making & Disciplinary Outcomes
  Apply fair reasoning when determining findings and recommending actions.

Who should attend this training

• HR Managers & HR Executives
• Industrial Relations & Employee Relations Personnel
• Managers & Supervisors Handling Discipline
• Domestic Inquiry Panel Members
• Business Owners & Senior Management

Industries Served

• Corporate & Professional Services
• Manufacturing & Industrial Sector
• Retail, Hospitality & Logistics
• Banking, Finance & Insurance
• Healthcare, Education & Technology
• SMEs, MNCs, Government & GLCs

Programme structure and delivery

• Training Duration: 1 Day or 2 Days (customisable)
• Delivery Mode: On-site (Malaysia), Online Live, or Hybrid
• Training Format: Workshops, case studies, role plays, mock inquiries
• Group Size: Corporate in-house or public programmes
• Materials Provided: Domestic inquiry templates, checklists, sample documents
• Certification: Certificate of Completion
• Language: English / Bahasa Malaysia

What makes this training different

• Strong Legal & Practical Focus
  Bridges employment law principles with real workplace application.
• Malaysia Industrial Court Perspective
  Aligned with common Industrial Court rulings and expectations.
• Hands-On Domestic Inquiry Practice
  Participants experience real-life inquiry scenarios and decision-making.
• Risk Reduction for Employers
  Helps prevent wrongful dismissal claims and procedural challenges.
• Customisable for Organisational Policies
  Adaptable to company disciplinary rules and HR policies.

• When is a domestic inquiry required?
  A domestic inquiry is required when misconduct may lead to serious disciplinary action such as dismissal.
• Can a domestic inquiry be conducted internally?
  Yes. Employers may appoint internal panel members if impartiality is maintained.
• Is legal representation allowed during a domestic inquiry?
  Generally no, unless exceptional circumstances apply.
• What happens if the domestic inquiry is flawed?
  The dismissal may be deemed procedurally unfair, exposing the employer to legal claims.
• Can this training be customised for our company?
  Yes. Procedures and case studies can be aligned with your internal policies.

Protect your organisation through fair and lawful discipline.

A poorly handled domestic inquiry can cost your organisation time, money, and reputation. Equip your team with the right knowledge and procedures.

• Contact CAYS Academy to book this training
• Enquire now for corporate in-house or public sessions
• Limited slots available – strengthen your disciplinary process today