MENTAL HEALTH FIRST AID: SPOTTING BURNOUT, ANXIETY & CRISIS INTERVENTION

Why mental health awareness is critical in today’s workplace

The Mental Health First Aid: Spotting Burnout, Anxiety & Crisis Intervention training is a practical and awareness-based programme designed to help organisations in Malaysia recognise early signs of mental health challenges and respond appropriately before issues escalate.

Burnout, anxiety, stress, and emotional distress are increasingly common in modern workplaces, often going unnoticed until they impact performance, absenteeism, or employee wellbeing. Managers and colleagues are usually the first to observe changes but may lack the confidence or skills to respond.

This training equips participants with essential mental health first aid knowledge, practical observation skills, and appropriate intervention techniques to support employees while maintaining professional boundaries.

What participants will learn and apply

• Understanding Workplace Mental Health Issues
  Learn the difference between stress, burnout, anxiety, and mental health crises in a workplace context.
• Spotting Early Warning Signs
  Identify behavioural, emotional, and performance-related indicators of mental distress.
• Burnout & Anxiety Awareness
  Understand common workplace triggers and how burnout and anxiety affect productivity and wellbeing.
• Basic Mental Health First Aid Skills
  Apply appropriate first-response techniques without diagnosing or overstepping roles.
• Crisis Intervention & Response
  Learn how to respond calmly and appropriately during emotional distress or crisis situations.
• Referral & Support Pathways
  Know when and how to escalate concerns to HR, EAP providers, or professional support services.

Who should attend this training

• Managers, Supervisors & Team Leaders
• HR Managers, HR Executives & People Managers
• Health & Safety Committee Members
• Employee Relations & Wellbeing Champions
• Executives and Business Owners

Industries Served

• Corporate & Professional Services
• Manufacturing & Industrial Sector
• Retail, Hospitality & Customer Service
• Healthcare & Education
• IT, Technology & Shared Services
• Government, GLCs & NGOs

Training structure and delivery

• Training Duration: 1 Day (customisable)
• Delivery Mode: On-site (Malaysia), Online Live, or Hybrid
• Training Format: Interactive workshops, discussions, real workplace scenarios
• Group Size: Corporate in-house or public programmes
• Materials Provided: Mental health awareness guides, observation checklists
• Certification: Certificate of Completion
• Language: English / Bahasa Malaysia (bilingual delivery available)

What makes this programme effective and practical

• Workplace-Focused Mental Health Approach
  Designed specifically for managers and HR, not clinical professionals.
• Early Intervention Emphasis
  Helps organisations address issues before they lead to burnout, turnover, or absenteeism.
• Safe & Responsible Boundaries
  Teaches participants how to support without diagnosing or replacing professional care.
• Malaysia Workplace Context
  Aligned with local culture, HR practices, and organisational realities.
• Customisable for Different Organisation Needs
  Suitable for SMEs, MNCs, and public sector organisations.

• Is this training meant to replace professional mental health treatment?
  No. This programme focuses on awareness, early response, and referral, not diagnosis or treatment.
• Is this training suitable for non-HR managers?
  Yes. It is designed for managers, supervisors, and team leaders at all levels.
• Does the training cover burnout and anxiety in detail?
  Yes. Common workplace causes, warning signs, and appropriate responses are covered.
• Will crisis situations be discussed?
  Yes. Participants learn basic crisis response principles and escalation procedures.
• Can the training be customised for our organisation?
  Absolutely. Content can be tailored based on workforce profile and organisational needs.

Create a safer, more supportive workplace culture

Equip your managers and HR teams with the skills to recognise mental health risks early, respond appropriately, and support employee wellbeing responsibly.

• Contact CAYS Academy to book the Mental Health First Aid training
• Enquire now for corporate in-house or public programmes
• Limited slots available – invest in employee wellbeing today