Emotional Intelligence At Work

Introduction

In challenging times, every member of staff needs to step up and play a proactive role in innovative problem solving. This program is designed to provide practical and proven skills and strategies that can be immediately applied to increase participants’ abilities in analysing situations, identify root causes, prioritize and focus, generate creative solutions and make good decisions. Participants will also gain an appreciation of the need for empathy, analysing stakeholders and get buy-in from various parties to ensure their solutions can be effectively and efficiently implemented.

Learning Outcomes / Benefits

After this training, participants will be able to:

• Appreciate the mindset and attitude needed to solve problems and innovate at work
• Gain the skills to manage emotions while innovating amidst high stress and pressure
• Gain the skills to have mental flexibility in analysing situations, problems and opportunities
• Gain the skills to identify problems and their multiple root causes
• Gain the skills to prioritize your problem solving and innovation
• Gain the skills to use unstructured creativity techniques such as Brainstorming with AI
• Gain the skills to use structured creativity techniques such as SCAMPER and others
• Gain the skills to develop and maintain good working relationships as a support
• Gain the skills to use decision making tools such as SWOT analysis
• Gain some practical insights into change management and learn useful strategies to get buy-in

Key Content

Module 1 : Attitude And Mindset

• Appreciating attitude and mindsets
• Getting out of Boxes: Bias and mental traps
• Learned helplessness & victim mentality
• Key Skills: Having the right mindset and getting unstuck when stuck

Module 2 : Emotions And Thinking

• How to manage emotion when working under stress / pressure
• How to motivate yourself to innovate
• Key Skills: Managing emotions to innovate

Module 3 : Mental Flexibility

• Problems can be opportunities
• Think in multiple perspectives / dimensions
• Involving stakeholders and their views – How to do a simple stakeholder analysis
• Key Skills: Analysing from multiple perspectives and including stakeholders

Module 4 : Analyzing Root Causes

• Appreciating problems have multiple causes
• How to analyze with Fishbone Diagram
• How to use AI to help your analysis
• Key Skills: Analysing root causes

Module 5 : Prioritizing Your Focus

• Appreciating the need to prioritize
• Prioritizing your problems & efforts with the Pareto Principle (80 / 20 Rule)
• Key Skills: Prioritizing with Pareto Principle

Module 6 : Ideation With Brainstorming

• Key principles for creativity and innovation
• How to do unstructured ideation with Brainstorming (solo and in groups)
• How to use AI to help generate ideas
• Key Skills: Using unstructured creativity

Module 7 : Ideation With Scamper

• How to do structured ideation with SCAMPER technique with AI
• Other techniques: Crazy Eight, Constraints
• How to analyse solutions with 2x2 Matrix
• Key Skills: Using structured creativity

Module 8 : The Human Aspect

• People are our resources - Appreciating the need to work well with others
• Importance of empathy and social support
• Best practices to develop good relations
• Key Skills: Developing good relationships

Module 9 : Making Decisions With Swot

• How to do a SWOT Analysis
• Quick introduction to Six Thinking Hats
• Key Skills: Using decision making tools

Module 10 : Getting Buy-In

• Understanding the psychology of Change – why people tend to refuse to change
• Common considerations by Management
• Best practices and tips for getting buy-in
• Key Skills: Getting buy-in for your ideas

Target Audience

This program is designed for Non-executives, Executives, Team Leaders, Supervisors, Managers.

Methodology

Adult Learning approaches i.e. two-way lectures, demonstrations, case studies, group discussions and self-reflections. This program can be conducted in English or Bahasa Malaysia.