Using Empathy As The Energy

Introduction

When we think of successful companies, we usually imagine leaders focused on getting their teams to achieve targets and hitting sales numbers. The driving force is to ensure profit continues for the company to come up on top.

But is success only in gaining profit? How about the employees who may have their own goals, struggles, abilities, and needs? How can leaders align corporate objectives with employees’ to reduce fatigue and burnout?

This intensive, hands-on program starts by empowering leaders to distinguish the difference between empathetic and sympathetic leadership, and learning to master tools that help improve communication that results in building psychological safety. This is not a practice of ‘being nice’, it’s about building teams that would trust each other, to retain good employees, and ultimately drive a stronger ROI when we use Empathy as the Energy.

Empathy as the Energy focuses on the following areas:

• Scientific understanding of trust and threat in the workplace
• Communication and listening
• Resilience

Learning Outcomes / Benefits

After this training workshop, participants will be able to:

• Distinguish between empathy & sympathy
• Identify barriers to empathetic listening and responding
• Create a plan for psychological safety

Key Content

Module 1: What Is Empathy

• Understand the science behind trust and threat
• Empathy in the workplace
• 3 types of Empathy

Module 2: Empathy Blockers

• Our natural response to uncomfortable situations
• Distinguish between hearing & listening
• Empathetic loop framework

Module 3: Energizing Empathy

• Building boundaries
• Active Empathy plan

Target Audience

Managers working in any industry. These skills support leaders to have a better understanding of themselves as an employee, and how to improve teamwork within a work environment.

Methodology

To change your direction, shift your thinking. However long ago you learnt to ride a bicycle, it’s likely an experience you’ve never forgotten. The skill remains with you today. When was your last corporate training program? How much of what was learnt is actively applied in your business today? Are all that remains the workshop manuals left on your shelf?

Our programs are initiatives that last. They encourage new ways of thinking. They open up ways to create extraordinary achievements. We believe individual behavior and attitude contribute significantly to the overall excellence of your organization. So, we focus on what really matters.

Our unique methodology of combining experiential, instructional and discovery learning, and supported by modern coaching technology, creates powerful shifts in attitudes and behavior that will encourage sustainable change in your organization. These changes make an impact on results where it matters.

In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated coaching, feedback, games and activities, group discussions, lectures, psychodramas, simulations, story-telling and structured instruments.