What is good customer service? Is it just applicable for customer-fronting staff? How can we go from good to awesome customer service? What are the common challenges when trying to deliver customer service? How can we handle demanding customers and build trust relationships? This 1-day program is designed to answer the all-important customer service-related questions. Participants will learn the best practices and techniques to deliver exceptional service, while feeling accomplished in resolving customer issue
Number of days = 1 day (total of 7 hours)
Time: 9am to 5pm
Malaysia
