Coaching & Mentoring Skills

Introduction

Coaching subordinates for development and performance have become one of the most important leadership skills to master. Coaching is not just about directing, telling or advising. It is a specialized dialoguing technique designed to bring out the best in a person. This skill is more so required in holding performance appraisal session where the immediate superior helps the subordinate assess areas of strengths and opportunities, set performance goals and objectives, reviewing accomplishments, and rewarding performance. Mentoring on the other hand is a more hands-on approach for leaders to provide step by step guidance in leading their employees.

Learning Outcomes / Benefits

• Explain the fundamentals and concepts of coaching and mentoring
• Gain appreciation of the benefits of coaching and mentoring
• Apply the coaching structure effectively
• Develop the necessary skills set of a successful coach and mentor

Key Content

Module 1: Counseling, Coaching, Teaching & Mentoring

• Distinction between counselling, coaching, teaching & mentoring
• Why use coaching?

Module 2: The Mindset Shifts

• Knowing your leadership style
• The 9 mindset shifts to become a coach

Module 3: The Spirals in Coaching

• Upward spirals
• Downward spirals

Module 4: Communication in Coaching

• Types of trust
• Questioning skills
• Scaling techniques as a tool
• Body language, tone and words
• Personality profiles – managing different personalities

Module 5: The Coaching Model

• GROW model
• Let’s role play

Module 6: Situational Leadership

• 3 skills of a situational leader
• Diagnosing employee’s readiness
• Matching with leadership styles

Module 7: All About Mentoring!

• Situations that will benefit from mentoring
• Types of mentoring
• Competencies of a great mentor
• Benefits of mentoring
• Preparation to mentor
• Post mentoring follow ups

Module 8: Your Personal Action Plan

• My 3 commitment: Putting it into implementation

Target Audience

This course is intended for employees who have subordinate(s) reporting to them. It is also beneficial for HR personnel who would like to explore instilling a coaching culture for their organisation.

Methodology

The course will be conducted in an interactive learning mode in order to encourage active learning among the participants. Methods of training include group discussions, slide presentations, role play, assessments, games and opportunities for self-reflection and action planning.