Effective Performance Management System

Introduction

An effective Performance Management System is critical to ensure the resources of company are used optimally to create a high-performance culture in the company.

This 2-day course aims to equip participants with essential knowledge on an effective setup of Performance Management System. It covers all four stages of Performance Management System—from the Planning stage to Monitoring, Review, and finally Rewards & Non-Performer Management.

Learning Outcomes / Benefits

• Explain the process of carrying out a good Performance Planning stage; from setting company KPI to individual KPI
• Carry out effective coaching skills
• Conduct effective reviews, evaluations, performance chats, and appraisal sessions
• List tips and actions to instil a culture of “reward based on performance”

Key Content

Module 1: Introduction to PMS

• Definition of PMS
• Importance of PMS
• Elements of an effective PMS
• Stages & Common Timeline of PMS

Module 2: Stage 1 of PMS – Performance Planning

• Introduction to Stage 1 of PMS: Performance Planning
• Elements in Performance Planning
• The Balanced Score Card (BSC) Perspectives
• Setting Company, Division/Department and Individual KPI - The cascading effects
• Conducting a powerful Strategic Business Planning
• A Quick Look into Competencies

Module 3: Stage 2 of PMS – Performance Monitoring

• Introduction to Stage 2 of PMS: Performance Monitoring
• Distinction between Counselling, Coaching, Teaching & Mentoring
• Introduction to Coaching & the Mindset Shifts
• Questioning Techniques in Coaching
• The Coaching Model

Homework: Drafting 1 KPI per person

Review of Homework – KPI Drafted

Module 4: Stage 3 of PMS – Performance Review

• Introduction to Stage 3 of PMS: Performance Review
• Watch out: Traps in conducting effective appraisals
• Preparation for a smooth sailing appraisal session

Module 5: Stage 4 of PMS – Performance Reward & Consequences

• Introduction to Stage 4 of PMS: Rewards & Consequences
• Managing poor performers – PIP (Performance Improvement Program)

Closing

• My 3 Commitments
• Training Evaluation
• Group Gifts
• Group Photo

Target Audience

Senior Management, Middle Management, and HR personnel who would like to establish or improve Performance Management System in their company.

Methodology

The course will be conducted in an interactive learning mode in order to encourage active learning among the participants. Methods of training include group discussions, slide presentations, role play, assessments, games and opportunities for self-reflection and action planning.