Managing Various Personalities using DISC

Introduction

DISC (acronym of Dominance, Influence, Steadiness and Compliance) Profiling is a powerful behaviour model introduced by Professor William Marston in 1928. It has been proven to be simple yet effective to use in explaining an individual’s personality and behaviour.

Learning Outcomes / Benefits

• Explain what is the DISC model
• Apply DISC into hiring process
• Identify and manage talent’s development using DISC model
• Coach, lead and motivate employees effectively using DISC
• Plan and manage organization change efforts/projects using DISC
• Aware of own style and others’ style and work effectively as a team

Key Content

Module 1: Introduction

• What is behaviour?
• What forms personality / behaviour?
• Group brainstorming: Importance of mastering behaviour

Module 2: Introduction to DISC

• History of DISC Profiling
• The DISC framework based on environmental & response
• Activity: Fictional character study
• Primary vs complementing styles
• Individual assessment: Let’s do the DISC assessment
• Reading the report

Module 3: Using DISC in Hiring & Onboarding

• The hiring process
• Determining job fit
• Making the best out of new employee’s onboarding
• Group brainstorm: Best way to integrate newbies into workplace

Module 4: Using DISC alongside Emotional Intelligence

• Definition of EQ
• 4 components of EQ
• EQ fun quiz
• Behaviour of DISC personalities when they have low EQ / high EQ
• Case studies: EQ management using DISC

Module 5: Using DISC in Managing Organizational Change Initiatives

• Identifying team profile
• Applying change initiatives with DISC in mind
• Case study: Group application

Module 6: Using DISC in Managing Conflict

• Elements influencing conflict strategies
• Scenario study – Why You So Like That?
• Tips in dealing with each personality during conflict

Closing: Putting Learning into Practice

• My 3 commitments

Target Audience

HR Practitioners and Leaders who have formal supervision roles – Managers, Assistant Managers, Team Leads or Supervisors.

Methodology

The course will be conducted in an interactive learning mode in order to encourage active learning among the participants. Methods of training include group discussions, slide presentations, assessments, individual assignments, games and opportunities for self-reflection and action planning.

Additional Notes

• For this program to be successful, the course must be supported with a paid DISC Assessment from a DISC Assessment Centre.
• There will be a cost of RM150 per assessment.
• If any participant’s assessment yields an “Invalid” result, they may opt to do it again, and payment of another assessment fee (RM150/license) will be incurred.