Prompt Mastery - Driving Ai-Powered Productivity

Introduction

In today’s evolving workplace, Generative AI is no longer a futuristic concept—it is a practical tool driving productivity, clarity, and strategic thinking across industries. From document generation and stakeholder communication to risk evaluation and content summarisation, AI is redefining how work gets done.

This 2-day course introduces professionals to the fundamentals of Generative AI and its applications in everyday business contexts. Participants will gain a clear understanding of how Microsoft Copilot can be used to enhance written communication, automate content development, and support informed decision-making. The course also addresses responsible AI use—framed by data governance, ethical practices, and compliance expectations.

Through structured modules, participants will explore prompting techniques, strategic writing workflows, and future-of-work insights, equipping them with the knowledge and skills to engage with Generative AI confidently, safely, and effectively.

Learning Outcomes

After this training, participants will be able to:

• Understand foundational concepts behind Generative AI, including LLMs, NLP, tokenization, and model fine-tuning.
• Apply effective prompting frameworks to support content generation, summarisation, and strategic writing use cases using Microsoft Copilot.
• Interpret the role of tone, writing style, and vocabulary in shaping AI-generated communication outputs.
• Adopt responsible usage practices aligned with data privacy regulations, governance frameworks, and internal policies.
• Recognise how Generative AI is transforming workplace roles and identify new skillsets required for AI-supported collaboration.

Assessment Criteria

• Demonstrates understanding of Generative AI fundamentals and their relevance in business operations.
• Applies structured prompting strategies to guide Copilot in producing effective business communication.
• Identifies ethical, security, and compliance considerations when using AI in real-world contexts.
• Reflects on future trends and articulates how AI may augment current responsibilities and workflows.

Key Content

Module 1: Foundations Of Generative Ai & Responsible Use

• What is Generative AI? Key terms: LLMs, NLP, fine-tuning, tokens.
• Overview of Microsoft Copilot: where it performs best.
• Explanation of tokens and tokenization
• Responsible AI use:
  • Privacy risks, hallucinations, data leakage
  • Governance frameworks: PDPA, internal controls
  • Ethical prompt practices and role-based safety

Module 2: Prompting Techniques For Copilot

• Understanding prompting strategies and frameworks.
• Importance of tone, writing style, and vocabulary.
• Using data sources (PDF, documents, files) to contextualize outputs.
• The "Ultimate Prompt" method.
• Current limitations of AI in content creation.

Module 3: The Art Of Personalisation

• Understanding typical AI writing styles.
• Techniques for training Copilot to adapt to a user’s writing tone.
• Configuring custom instructions.
• Improving consistency in communication

Module 4: Strategic Communication & Business Writing Use Cases

• Creating compelling business copywriting using Copilot.
• Drafting proposals and SOPs using reasoning-based prompting.
• Evaluating business ideas using structured thinking techniques.
• Summarising and analysing complex documents (e.g., financial statements).
• Translating technical or legal terms into layman-friendly language

Module 5: Supercharging Spreadsheets With Copilot

• Generate custom formulas.
• Use Copilot to create macros in Excel.
• Perform data cleaning, analysis, visualization, and extract insights.
• Automate repetitive tasks (data entry, pattern recognition, predictive analysis).
• Understand the current limitations of AI in spreadsheets.

Module 6: User Experience Simulation Using Ai

• Guided simulation using Copilot for persona-based response scenarios.
• Develop user personas and stakeholder roles.
• Crafted personalised communication pitches.
• Draft scripts across customer interaction touchpoints.
• Simulate real-world conversations with Copilot.

Module 7: Mastering Presentations Using Ai

• Using Copilot to generate slide content, layout suggestions, and structure.
• Generating images using Microsoft Designer (if allowed under policy).
• Understanding copyright in image/video use.
• Using Copilot to evaluate and improve presentation decks.
• Limitations of AI in image and video generation

Module 8: Automation Trends & The Future Of Work

• Custom-trained enterprise models.
• AI agents automating multi-step tasks (document generation, extraction, reporting).
• Prompt engineering as a core productivity skill.
• Role redesign in an AI-augmented workplace.

Target Audience

This program is designed for Non-executives, Executives, Team Leaders, Supervisors, Managers.

Methodology

• PowerPoint Presentation
• Interactive Group Activities
• Case Study
• Group Discussions
• Simulation