Business Writing and Reporting Essentials

Introduction

Optimizing Your Business Communication, the NLP style to adapt to the ever demanding International business – Intermediate level.

How Neuro Linguistic Programming (NLP) exclusively revolutionizes your Business Communication approach towards the intended results.

This course is designed to give participants a comprehensive view of communication, its scope and importance in business, and the role of communication in establishing a favourable internal and external business environment. The various types of business communication are covered. This course also develops an awareness of the importance of spoken and written expression where the right choice of words, works to your business advantage. This program is interactive and activity based to enhance the teaching and learning outcomes. It involves various fun and problem solving related activities.

Learning Outcomes / Benefits

• Demonstrate and apply the use of basic and advanced proper writing techniques and styles that suits today's technology demands, including anticipating audience reaction.
• Write effective and concise emails, memos and reports that address professional issues.
• Address marketing, upselling, maintenance and property management issues by applying NLP and style effectively.
• Proofread and edit copies of business correspondence.
• Use career skills that are needed to succeed, such as using ethical tools, working collaboratively, observing business etiquette, and resolving workplace conflicts.
• Use e-mail effectively and efficiently by adapting to individual styles.
• Develop interpersonal skills that contribute to effective and satisfying personal, social and professional relationships, and effective presentation skills.

Key Content

Pre-Assessment: Objective: to gauge level of proficiency in order to customize contents accordingly.

Module 1: Facing Today's Communication Challenges and Presentation Skills
Objective: Understanding and adapting to the 4 major styles of communication whilst applying it in spoken and presentation skills
* Trainer introduces styles and its crucial application by discussing and explaining with real life examples on its effectiveness

Module 2: Writing for Business Audiences
Objective: Applying Neuro Linguistic Programming (NLP) to the 4 major styles
* Trainer introduces NLP and its importance in persuading, influencing and obtaining positive outcomes

Module 3: Improving Writing Techniques
Objective: Selecting the right choice of words and phrases while mirroring the language used in the specific styles.
* Trainer introduces examples of writing styles and techniques by improving sentence structures and better choices of words for effective results.

Module 4: Revising and Proofreading Business Writings
Objective: Learning skills to edit through elimination of wordiness, overcoming confused and misspelled words and rephrasing sentences from passive to active.
* Trainer explains the importance of revising and editing business writings thinking of long term collaborations/business.

Module 5: E-Mails and Memorandums – Internal and External Issues
Objective: Effectively utilizing emails and memorandums to address issues and create interest among the readers so as to respond accordingly.
* Trainer shares effective writing styles by collectively editing groups’ email presentations to show the difference in writing styles when styles & NLP is applied.

Module 6: Routine Emails - Enquiry, Request & Work Related (shared by participants)
Objective: Varying the appeal to recipients, through writing styles by wording emails with the right/better choice of words in an interesting yet productive manner.
* Trainer edits groups’ email presentations collectively by applying NLP & styles

Module 7: Persuasive Emails – Marketing and Sales Emails
Objective: Learning to write persuasive letters by applying NLP and positive words.
* Trainer edits groups’ business writings collectively by stressing on positive word choices, persuasive words, better structured sentences to maximise intended results.

Module 8: Turning Negative Messages into Positive Messages – Managing Complaint Emails
Objective: Learning to identify negative words or phrases and rephrasing them positively
* Trainer shares on how to draft and respond to a professional complaint email by focussing on the positives & resolution and minimising the damage to company’s image.

Module 9: Report Writing Skills
Objective: Learning and presenting impressively with a positive outcome. Learning language that strengthens your presentation skills
* Trainer gets groups to present marketing & sales contents formally to various targeted audiences by applying NLP and styles to discuss on its effectiveness.

Assessment - Continuous Activity Based Assessment for Groups
Objective: To assess the level of understanding and application of styles & NLP through effective use of the English language in Business communication.

Target Audience

The course is designed for working professionals at an intermediate level, especially those who need to enhance their written and spoken business communication for better workplace effectiveness.

Methodology

• Interactive group activities
• References to notes in manual
• Grammar and exercises handouts for practice throughout the session/s
• Power point explanation
• Group discussion with trainer
• Individual/Group presentation
• Video clips (discussion & presentation)
• Problem solving work related activities
• Competition based activities with rewards (motivation)
• Website references for long term assistance
• Post training email assistance by trainer for 1st 3 months upon completion
• Brainstorming activities in groups