We provide professional embroidery services for apparels, caps, bags, and premium gift items. Using high-quality threads and modern multi-head embroidery machines, we deliver precise, durable, and visually striking embroidery suitable for uniforms, corporate wear, events, and custom branding.
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* Note : The stitch type depends on logo design, colors, and fabric type.
Available Options:
Normal Embroidery (Satin, Tatami, Running Stitch)
3D Foam Embroidery
3D Puff Heat-Embroidery Patches (Applique)
Iron-On Badges
Vinyl Sticker Embroidery
7) Pricing Information
Pricing is based on:
Item Type (Custom Made / Ready Made)
Quantity & Size
Fabric Type
Logo Size, Stitch Count & Complexity
Number of Colors
Stitch Effect (Normal / Special Thread)
Additional Considerations:
Block (Digitizing) Fee
Sample Fee
Packaging Fee
Courier Fee
No MOQ (Minimum Order Quantity)
However, although we don't have MOQ, a minimum total charge still applies. For example, for 1 piece embroidery, the minimum total charge is RM150 per round. This is due to the use of a multi-head embroidery machine where only 1 head operates during single-logo production.
Minimum Charges Include:
Block Digitizing
Sample Test
Sample Viewing & Confirmation
Up to only 3 times of free editing before mass production.
8) Frequently Asked Questions (FAQ) Q1: What is the minimum order quantity (MOQ)? A1: The minimum order quantity is 10 pieces per order.
Q2: What type of materials do you have for both Snapback and Baseball Caps? A2: We have cotton wool material for both caps. Additionally, we have 100% Premium Cotton Baseball Caps available.
Q3:What logo finishing options are available for caps? Is embroidery the only option? A3: Embroidery is the most commonly used finishing. Options include:
Normal Embroidery
3D Embroidery
We also offer other finishing methods such as:
Heat Press / Heat Transfer
Silk Screen Printing
Sublimation
For more details, please visit our website:https://www.twl.com.my/index.html Q4:How long and how many days does it take to complete the minimum order? A4: Around 1 - 2 weeks, depending on design complexity and quantity.
Q5:How should I submit my logo design and what format would you accept? A5: You can submit your logo in AI (Adobe Illustrator) format and send it via Email.
Q6:Is full payment required before production starts? A6: A 50% deposit is required to confirm the order. The remaining 50% balance is payable upon delivery.
Q7: Do you provide a sample before proceeding with the actual order for mass production? A7: Yes. We will provide you a sample after your 50% deposit has been cleared.
Q8: For urgent orders, how fast can production be completed? A8: Urgent orders can be completed in as fast as 1 working day, depending on quantity and design.
Q9: Why is there a sample fee (block / digitizing charge)? Is it refundable? A9: The sample (block) fee covers digitizing and setup costs. This fee can be rebated as a deposit after order confirmation, provided there are no design changes. The minimum charge is at least RM150.
Q10: What kind of material is used for samples? Can I provide my own sample item? A10: Samples are normally produced using standard fabric. And yes, you may provide your own sample item. We will use it as a reference to ensure accurate and high-quality results.
Q11: What is the delivery lead time? A11: Around 1 week, depending on location and order volume. Q12: What are the delivery terms? A12: We recommend self pick-up. Courier delivery can be arranged upon request. Q13: Can I provide my own clothing / caps for embroidery? A13: Yes. Customers may supply their own items for embroidery. Q14: How many times can I change my logo? A14: Logo can only change for one (1) time with a single quotation.
Q15: Are there any additional charges for sizes above 3XL? A15: Yes. SizesXS – 2XLare charged at normal rates. However, 3XL and above will have additional charges based on the selected design and size you choose. Q16: Why do the colors look different from the photos shown? A16: Actual colors may vary from the colors shown on your screen. Products may have color tolerances batch by batch due to the standard color dye process. Q17: How many times can I change the design? A17: Only one (1) time. For the second time and onwards, you will be charged RM10 per change each time. Q18: Why does the finished product look slightly different from the reference image? A18: The outlook can be affected by the thread, machine setting, and the quality of the cotton material you choose. These factors are normal in embroidery production. Q19: Why do the colors look different from the pictures and artwork you provided to me? A19: Actual colors may vary +-10% from the colors shown on your screen.
9) Order Confirmation & Payment
For general orders, we accept either online payment transfer or cash payment at our shop.
50% deposit required to confirm order (receipt required).
* Custom Bulk Orders (MOQ 20pcs)
Sample preview provided after deposit.
Production begins only after customer approval.
Sample embroidery is done on fabric for preview and can be edited without damaging the item.
Once approved, full production proceeds immediately.
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Malaysia