The Art of Supervisory Skills Workshop

Duration: 2 Days

Course Objectives

• Improve their knowledge on the skills needed for a supervisor
• The attitude and the behavior patterns needed to be effective
• Work on improving the relations with the staff through EQ elements
• Understand the impact of proper communications
• Understand their important roles they play in their respective organizations
• Improve their problem solving skills

Key Content

Module 1: The supervisor roles & responsibility

• What is a supervisor
• What is a good and bad supervisor
• Know myself and my supervisory skills level
• What do I need and want as a supervisor
• Personal assessment tools

Module 2: Leadership skills

• Communication direction
• Problem solving and decision making
• Building and motivating your team
• Team enhancement tools

Module 3: Communication skills

• Speaking and listening skills
• Communicating upward, downward and sideway
• Building relationship and rapport
• Communicating with different generations
• Communication enhancement tools

Module 4: EQ @ work

• What is EQ?
• How to use EQ at work?
• Managing self and team EQ at work
• Managing difficult employees and customers
• EQ enhancement tools

Module 5: Supervisory moving forward plan

• Self coaching skills
• Team coaching skills
• Personal action plan
• Team action plan