详情

Effective Communication for Managers and Team Leaders: Inspiring, Guiding, and Aligning Teams

Duration: 2 Days
Time Schedule: 9:00am to 5:00pm

Introduction

This 2-day in-person program is designed specifically for managers and team leaders who want to strengthen their communication skills to inspire teams, resolve conflicts, and align people toward common goals. The course focuses on leadership communication strategies, including setting expectations, giving constructive feedback, influencing stakeholders, and fostering an open communication culture. Practical tools and Malaysian workplace scenarios ensure skills can be applied immediately to improve leadership impact.

Learning Outcomes / Benefits

Communicate with clarity and authority to guide teams
Apply leadership listening skills to understand needs and concerns
Deliver feedback and performance conversations with impact
Influence and negotiate with stakeholders effectively
Create an environment of openness, trust, and collaboration

Key Content

Module 1: Leadership Communication Fundamentals

The leader’s role as a communicator
Balancing authority and approachability
Communicating organisational vision and goals

Module 2: Adapting to Different Audiences

Understanding team member personalities and motivations
Adjusting tone, language, and style for impact
Leading multicultural and multi-generational teams

Module 3: Advance Listening and Questioning Skills

Using strategic questioning to uncover issues
Listening for meaning, not just words
Encouraging openness and participation

Module 4: Delivering Feedback and Difficult Messages

Feedback models for performance improvement
Coaching conversations vs directive communication
Handling sensitive discussions

Module 5: Influencing and Stakeholder Communication

Mapping stakeholders and their drivers
Persuasive communication techniques
Building credibility and trust over time

Module 6: Building a Communication Culture in Your Team

Encouraging transparency and collaboration
Facilitating effective team meetings
Communication habits for long-term leadership success

Target Audience

Supervisors, managers, team leaders, and project leaders who are responsible for guiding teams, communicating organisational priorities, and managing performance.

Methodology

Case Studies (Leadership Communication Scenarios)
Role Plays and Feedback Practice
Peer Coaching and Observation
Group Discussions and Solution Design
Communication Style Assessments