Smart Thinking: Structured Problem Solving For Everyday Challenges

Introduction

This 2-day course equips participants with the ability to approach everyday work challenges using structured, logical, and creative problem-solving techniques. Through a combination of practical frameworks, analytical tools, and real-world simulations, participants will learn to break down complex problems, identify root causes, and generate effective solutions. The program emphasises clarity of thought, structured decision-making, and the ability to adapt solutions to workplace realities.

Learning Outcomes / Benefits

By the end of this course, participants will be able to:

• Apply structured problem-solving frameworks to workplace challenges
• Identify and analyse root causes using appropriate tools
• Generate and evaluate creative solution options
• Select and implement the most effective solution
• Reflect on results to improve future problem-solving effectiveness

Key Content

Module 1: Foundations Of Smart Thinking

• Characteristics of effective problem solvers
• Structured vs. unstructured thinking
• The problem-solving mindset

Module 2: Defining And Understanding The Problem

• Clarifying problem statements
• Gathering and organizing relevant data
• Stakeholder perspectives and context analysis

Module 3: Root Cause Analysis Tools

• The “5 Whys” technique
• Fishbone (Ishikawa) Diagram
• Identifying systemic vs. situational causes

Module 4: Creative Thinking For Solution Generation

• Brainstorming and mind mapping techniques
• Lateral thinking approaches
• Encouraging diverse ideas in teams

Module 5: Evaluating And Selecting Solutions

• Cost-benefit and risk analysis
• Feasibility and impact assessment
• Decision-making matrices

Module 6: Implementing And Reviewing Solutions

• Action planning and assigning responsibilities
• Monitoring progress and overcoming obstacles
• Lessons learned and continuous improvement

Target Audience

All employees, supervisors, executives, and managers who wish to strengthen their problem-solving skills and make better decisions in their daily roles.

Methodology

• Interactive Lectures
• Case Studies (Local and Industry-Specific Examples)
• Group Problem-Solving Simulations
• Role Plays
• Peer Feedback Sessions