EQ Mastery – Unlock Your Emotional Superpower For Success

Duration: 2 Days
Time: 9:00am to 5:00pm

Introduction

This 2-days program empowers participants with practical emotional intelligence (EQ) tools to enhance self-awareness, manage stress effectively, build stronger workplace relationships, and elevate their leadership capabilities.

Learning outcomes / benefits

• Identify the core components of emotional intelligence and their impact on workplace dynamics
• Apply EQ techniques to manage personal emotions and workplace stress
• Demonstrate improved interpersonal and leadership behaviours through emotionally intelligent responses

Key Content

Module 1: Introduction to Emotional Intelligence

• Define emotional intelligence and its workplace relevance
• Differentiate between IQ and EQ
• The 5 domains of EQ (Goleman’s model)
• Why EQ matters more than IQ in leadership and teamwork

Module 2: Self-Awareness Mastery

• Recognise personal emotional triggers
• Increase awareness of emotional states
• Understanding the role of the brain in emotional reactions
• Techniques to improve self-observation and mindfulness

Module 3: Self-Regulation & Emotional Control

• Apply strategies to manage emotional reactions
• Practice emotional pause and reframing techniques
• Exploring the concept of impulse control
• Stress-reduction strategies and emotional agility

Module 4: Building Personal Motivation

• Understand intrinsic motivation through EQ
• Set emotion-driven personal goals
• Linking personal purpose with emotional drivers
• Tools for creating motivational alignment with personal and professional goals

Module 5: Empathy in Action

• Demonstrate empathetic listening skills
• Interpret verbal and non-verbal emotional cues
• Components of deep empathy in workplace settings
• Skills to read emotional signals and respond constructively

Module 6: Social Skills and Relationship Management

• Apply EQ in team interactions
• Navigate workplace conflicts constructively
• Principles of trust-building and social influence
• Practical EQ strategies for giving feedback and resolving conflict

Module 7: EQ for Leadership Success

• Apply emotional intelligence to influence and lead
• Practice emotionally intelligent decision-making
• How EQ enhances decision-making and team motivation
• Role of emotional climate in effective leadership

Module 8: Integration, Practice & Action Plan

• Create a personal EQ action plan
• Reflect on EQ growth areas and challenges
• Step-by-step guide for ongoing EQ development
• Overcoming emotional roadblocks and sustaining behavioural change

Target Audience

This course is suitable for anyone seeking to improve their interpersonal effectiveness, including professionals across various industries and levels who aim to enhance collaboration, communication, and emotional self-regulation.

Methodology

• Interactive lectures to introduce key concepts
• Group discussions to encourage peer learning
• Role-plays and simulations for practical application
• Self-assessments and reflection exercises for personal insight
• Case studies and real-life scenarios for contextual relevance
• Action planning to ensure post-training implementation

Assessment Methods

• Pre- and post-training self-assessments on emotional competencies
• Observation during group activities and role-plays
• Peer feedback during practice sessions
• Facilitator evaluation based on participation and application
• Final reflection and presentation of personal EQ action plan